Choosing the right call routing software is important for your business as it connects your customers with the best agents available for their queries. It plays an important role in maintaining and improving the customer’s experience with the business by providing them with the best solutions and answers.

More than 65% of customers choose phone calls as the easiest-to-use contact service.

There are a bunch of call routing service providers available in the market that provide different features and support, some are good and some are a total waste of money for the business. That’s why picking the right phone routing software should be your priority.

Call routing software helps in managing incoming calls and transferring the call to the best suitable agent for that query. It is an automated system that collects all calling data from the user to find the best possible agent for them.

In this post, I ranked the 5 best call routing software in 2023 with all details, pros and cons, and reviews from real customer data.

What is Call Routing Software?

Call routing software enables communication between the customer and the agent. It manages incoming calls from customers and finds the best possible agent and professional for that particular customer’s queries and questions.

It makes sure that good and informative communication is established for the customer. It queues and distributes the calls based on the queries and customer needs.

It helps businesses to establish a good customer experience and enhance consumer satisfaction.

It collects data from customers through Interactive Voice Response (IVR) which is an automated system that enables customers to communicate with a computer-oriented system with their dial pad and register their problems.

What is the Best Call Routing Software?

After using and testing a ton of call-routing software from different companies, here are my top picks.

1. MyOperator

When it comes to choosing the best call-routing software MyOperator should be on the list. It is a call management software that operates on a SAAS platform.

It offers a cloud contact center that manages all the incoming calls with automated IVR and speech analysis. It enables you to improve communication between customers and the company and accelerates customer engagement.

It integrates with many different CRM software and lets you manage all data on one dashboard.

Features

• IVR
• Outbound Calling
• Virtual Number
• CRM Integration
• Toll-Free Number
• Call Tracking
• Reports
• Performance Dashboard
• Call Transfer
• Call Forwarding
• Data Export
• SSL
• Chatbot
• API
• Call Recording
• Call Details

Pros & Cons

Pricing

2. AVOXI

AVOXI is an enterprise-level cloud-based call center software platform. It is an easy-to-use software that lets you manage users and data on a simple interface.

It lets you manage inbound and outbound calls and comes with IVR, queue callback, and analytics to view in-depth insights into the data.

It enables you to monitor performance, and manage call center agents and metrics. It integrates with many popular business tools like Salesforce and HubSpot with AVOXI”s integrations.

Features

• Call Monitoring
• Integrations
• Advanced Call Routing
• Queue Callback
• Auto Attendant
• Call Logs
• Toll-Free Number
• Performance Management
• Quality management

Pros & Cons

Pricing

3. Cloudtalk

Cloudtalk is a well-known call routing software that enables businesses to manage calls and direct them to the best-suited agent and teams.

It enables the automatic route of inbound calls to an agent and helps to increase customer experience. It lets you assign skills to agents and lets you set different types of skills for different agents.

It offers cloud talk, IVR, and call queuing, It helps in resolving customer queries quickly and efficiently.

Features

• Call Queuing
• Internal calls
• Call Recording
• Toll-Free Number
• Voice Mail
• Conference Calls
• Call Masking
• Automated Call Distribution
• IVR
• Automated Outbound Calling
• Call Forwarding
• VIP Queues

Pros & Cons

Pricing

4.SparkTG

SparkTG is a cloud-based Interactive Voice Response (IVR) and call routing software. It helps to track the real-time data of customers and agents on a single dashboard.

It integrates with other software like Zoho, Salesforce, Kapture, and LeadSquared. It manages good customer interaction with its API technology.

It lets you record calls and analyze customer reports, which helps in improving business performance. It lets you have complete control over your customer’s data through the admin dashboard.

Features

• Blended Calling
• IVR
• Reports & Recording
• Realtime Spying
• Caller Agent management
• API
• Admin Control
• Caller Info
• Sticky Agent

Pros & Cons

Pricing

5. AirCall

Aircall is a call center software that automatically directs calls based on questions to a group or single agent.

It is a call routing software that comes with many amazing features like pre-set ordering and calls cascading. It offers time-based routing that assures that calls will only be forwarded to available agents.

It offers integration with many tools like Salesforce, Shopify, Slack, Pipedrive, Kustomer, Freshdesk, Zendesk, Hubspot, and Zoho.

Features

• Call Cascading
• Customized Call Routing
• Routing Rules
• Call Queuing
• Time-Based Routing
• Integration
• Advanced Call Routing

Pros & Cons

Pricing

Wrap Up

This was my list of the Best Call Routing Software in 2023. You can choose any software from the list according to your business needs. All the software listed above is highly rated and reviewed.

I hope you got the information you wanted. So which tool are you planning to use for your business? Let me know in the comments.