Choosing the best digital adoption platform is essential for guiding customers and employees throughout the software program or website. From training employees and helping new customers with directions and guidance on the software, the best digital adoption platform software can make your work easy.

This guide ranked and reviewed the best digital adoption platforms in 2023, with full details, features, pros, and cons.

As the digital world is evolving and increasing competition in every field, it has become very challenging for businesses to manage every aspect of the work perfectly.

One of the most significant problems includes employee training and providing onboarding knowledge to new customers about the company tools and software.

Companies and businesses use digital adoption solutions to overcome this problem, guiding customers through software functions and providing support.

Companies widely use it to improve customer experience in all fields of their business.

A DAP integrates with software, tools, and websites to provide directions and guide users till the end process.

It helps users understand the work process of the software and makes it easy for them to use the software without any issues.

Your business needs a digital adoption platform if you want to scale your business to higher levels and automate specific processes.

What Are The Best Digital Adoption Platforms?

After using and testing many digital adoption platform software, here are my top 11 picks for the best digital adoption platforms you can use in 2023.

• Pendo
• Whatfix
• Walkme
• Appcues
• Apty
• Userguiding
• Usetiful
• App learn
• Stonly
• UserIQ
• Inline Manual

1. Pendo

Pendo is a digital adoption solution that lets businesses analyze customer engagements with the software. It also guides your employees throughout the work so they can work efficiently without getting stuck in any work process.

It offers analytics so that teams can examine customer behavior and interactions and decide what strategy works for their business. It can help your business by increasing productivity and improving customer experience.

It offers many great features like portfolio management which enables you to leverage employee experience and optimize the business processes.

Features

• Personalization
• In-App Support
• Employee Productivity
• Portfolio Management
• Analytics
• Conversion Tracking
• Segmentation
• Customer Analysis
• Integration
• Funnels

Pros

• Good Customer Support
• Easy To Use
• Accessible To Monitor Customer Behavior
• Good Analytics Feature
• Offers a Free Plan

Cons

• Limited Features On The Free Version

Pricing

• Free Plan
• Starter Plan – $7000 Per Year
• Growth Plan – Contact
• Portfolio Plan – Contact

2. Whatfix

Whatfix DAP is one the best adoption platform for enterprise-level businesses as it provides premium features and is highly adaptable. Whatfix helps guide employees on every aspect of their learning journey and helps them train faster.

It helps in improving user adoption time and accelerating employee onboarding. It integrates with other software and provides personalized information that helps increase businesses’ productivity, profits, and sales.

Features

• Employee Onboarding
• On-Demand Support
• User Feedback
• Content Management
• Content Aggression
• Performance Support
• Remote Training
• User Adoption
• Change Management
• Digital Transformation
• Guidance & Training

Pros

• Easy To Setup
• Premium Features
• Great Customizations
• Good Customer Support

Cons

• Can Be Complicated For New Users

Pricing

• Get Custom Pricing Plan By Contacting

3. Walkme

Walkme is a cloud-based digital adoption platform that integrates with other software, websites, and tools and helps in guiding customers throughout the business workflow. Walkme lets you analyze customer behavior and optimize customer experience according to the data.

It helps employees and customers in mastering software features by guiding them from the start till the end of the journey and helps in increasing business workflow. It offers excellent features like change management, data integrity, and digital transformation.

Features

• Activity Tracking
• Change Management
• User Analytics
• Data Integrity
• Onboarding & Training
• Employee Productivity
• Digital Transformation
• API Support
• No-Code Digital Adaptation
• Performance Tracking

Pros

• Good Customization Features
• Good Customer Support
• Clean User Interface
• Guided Experience

Cons

• It is Hard To Setup For Beginners

Pricing

• Walkme For Employee Experience – Contact Sales
• Walkme For Customer Experience – Contact Sales

4. Appcues

Appcues is a digital adoption platform used for user onboarding and guiding customers. It enables you to monitor the software usage of customers and their interaction with the product.

It helps in product onboarding and creating an in-app experience for users. It helps track customer behavior and improves the business strategy by monitoring what works for your business.

It helps in user activation, personalized onboarding, and improvement in conversions. It offers excellent features like user onboarding, adoption, insights, and surveys.

Features

• User Segmentation
• Data Analysis
• Insights
• User Onboarding
• User Adoption
• NPS & Surveys
• Announcements
• Mobile Adoption
• Responsive Messaging

Pros

• Good Customer Support
• Multi-Language Support
• Great User Segmentation
• Easy To Use
• Free Trial

Cons

• Minor Bugs

Pricing

• Essential Plan – $249 Per Month
• Growth Plan – $879 Per Month
• Enterprise Plan – Contact Sales

5. Apty

Apty digital adoption software helps employees by providing on-screen guidance and gaining higher knowledge and visibility on the software. It offers robust automation, which helps accelerate digital growth and increase visibility on the business’s workflow.

It helps improve customer experience and optimize business processes by reducing employee training. It helps improve business workflow, strategies, and digital transformations.

It offers excellent features like on-screen guidance, onboarding & training, and change management. It integrates with salesforce, oracle cx cloud, and ms dynamics CRM to provide a great experience.

Features

• Digital Transformation
• Learning & Development
• Change Management
• On-screen Guidance
• Onboarding
• Training
• User Segmentation
• Robust Automation
• Data Analysis

Pros

• Great User Interface
• Automation
• Good Data Insights
• Great In-App Guidance
• Offers a Free Version

Cons

• No Disadvantages Yet

Pricing

• Free Evaluation Plan – Free
• Custom Plan – Contact Sales

6. Userguiding

Userguiding is an onboarding tool that helps employees and users gain an in-depth onboarding experience of any software, tool, or product. It guides users on every stage of their journey and accesses self-help materials that help in a good user experience.

It offers features like feature adoption, in-product messaging, customer feedback management, and an onboarding checklist.

Features

• Resource Center
• Analytics
• Segmentation
• NPS Surveys
• Onboarding Checklist
• Goal Tracking
• HotSpots
• Customization
• In-Product Messaging
• Feature Adoption

Pros

• Good Onboarding Features
• Easy To Use
• Good Features
• Excellent Customer Support
• Offers a Free Trial

Cons

• UX Needs Improvement

Pricing

• Basic Plan – $69 Per Month
• Professional Plan – $299 Per Month
• Corporate Plan – $499 Per Month

7. Usetiful

Usetiful digital adoption platform helps in the easy onboarding of customers and guiding them from the start about the product or software. It offers new users real-time guidance whenever the user needs any help.

It lets your monitor user behavior and interaction with the software and track user progress. It adds a layer to your software or website that provides step-by-step guides and tips for the customers.

It offers many good features like user onboarding, customer self-service, feature adoption, and employee onboarding.

Features

• Employee Onboarding
• Employee Training
• User Engagement
• Analytics
• Product Demos
• Product Management
• Self Service
• Feature Adoption

Pros

• Easy To Use
• Good User Interface
• Free Trial
• Good Product Management

Cons

• Needs More Integration

Pricing

• Free Plan – Free
• Plus Plan – $29 Per Month
• Premium Plan – $99 Per Month
• Enterprise Plan – Contact Sales

8. Applearn

Applearn is a digital adoption platform that enables businesses to analyze workflow and optimize their work. It provides step-by-step guidance to customers that helps in increasing customer retention and less workload on business teams.

It offers an analytics feature that enables you to monitor customer behavior and improve business workflows. It offers good features like self-service functionality, managed integration, and enterprise security, and it easily integrates with other software and tools to provide a good user experience.

Features

• Change Management
• Employee Experience
• In-App guidance
• Self Service
• Integration
• Enterprise Security
• User Segmentation
• Automation

Pros

• Provides Good Learning Resources
• Easy To Use
• Good Features
• Good Customizations

Cons

• Needs More Optimization In Some Fields

Pricing

• Contact Sales

9. Stonly

The stonly digital adoption platform provides self-help guides to customers that help them understand the product more efficiently. It offers adaptive guidance to users about the products and software they use. It helps in providing an adaptive experience to customers and provides customized information.

It also helps train employees and agents more efficiently to provide extra value to the business. It offers performance monitoring, custom contact forms, internal knowledge management, and an onboarding checklist. It also integrates with many other tools like zendesk and segment to make your work more accessible.

Features

• Feature Adoption
• Performance Monitoring
• Customer Knowledge Base
• Chatbot
• NPS Survey
• Internal Knowledge Management
• Contact Forms
• Guides
• Checklists

Pros

• Easy To Use
• Good Customer service
• Self Serve Feature
• Easy Integrations
• Offers a Free Trial

Cons

• User Interface Needs More Improvement

Pricing

• Starter Plan – $99 Per Month
• Business Plan – $199 Per Month
• Enterprise Plan – Contact Sales

10. UserIQ

UserIQ is a digital adoption platform that helps improve customer retention and increase customer engagement with the business. It gives in-depth insights into customer behavior and engagement with the products and enables you to collect customer feedback.

It helps onboarding customers using in-app messages and provides a great customer experience. It offers features like in-app user engagements, visual reporting, and reimagined customer health. It integrates with more than 1000 platforms and tools.

Features

• UserIQ Reporting
• Data Insights
• Reimagined Customer Health
• Analytics
• Visual Reporting
• Purpose Driven Plays
• In-App User Engagements
• Integration

Pros

• Offers Valuable Insights
• Easy To Use
• Good Features
• Great Customer Support

Cons

• Minor Bugs

Pricing

• Unclear Pricing

11. Inline Manual

Inline Manual is a user adoption platform that helps in user onboarding and staff training. It helps guide users and automate employee training to reduce the workload on your business teams. It offers an announcement feature that helps in notifying users about any announcement or update.

Use inline manual automation to automate tasks in specific fields of your business. It offers excellent features like walkthroughs, hotspots, promotions, and release management.

Features

• Tooltips
• In-app Help
• Automation
• Employee onboarding
• Segmentation
• Version Control
• Branching
• Analytics
• Feature Adoption

Pros

• Highly Customizable
• Easy Integrations
• Good Customer Support
• Multi-Lingual Support

Cons

• Some Features Need Improvement

Pricing

• Standard Pro Plan – $158-$662 Per Month
• Enterprise Plan – Contact Sales

What Is a Digital Adoption Platform?

Digital Adoption Platform (DAP) is a software solution that integrates with other software, websites, and tools to guide customers and employees through software functions and tasks by providing them with tips and step-by-step instructions.

It helps in delivering a great customer experience and increasing customer retention. It helps improve customer onboarding and direct training without wasting time on training programs.

It provides user support in real time and helps improve ROI over time. Many businesses use digital adoption platforms to automate their tasks, improve user experience and guide customers.

Benefits Of Digital Adoption Platform :

A digital adoption platform provides many great benefits that improve business workflows and increase productivity.

Here are some of the leading benefits of using digital adoption software platforms:

• Improve Customer Experience
• Be One Step Ahead Of The Competitors
• Improve Business Efficiency
• Automate Certain Tasks
• Increase Customer Retention
• Guide Customers Throughout The Journey
• Increase Sales
• Improve Customer Interaction With The Product
• Less Burden On Teams
• Save More Time
• Save Unnecessary Business Expenses
• Train Employees Without Spending Time and Money On Providing Training Sessions
• Enhance Employee Performance
• Improve Customer Onboarding
• Analyze & Monitor Customer Interaction and Behavior With The Business
• Offer In-App Guidance
• Improve Business Workflow

How Does Digital Adoption Platform Work?

The digital adoption platform integrates with software or website and guides customers throughout the process. It puts a layer of functions on software to provide guides and instructions to customers and train new employees about the software.

A DAP is based on a no-code technology that can work through cloud-based platforms. It provides a set of guides and tooltips throughout a user journey and changes instructions based on what the user is doing in real time.

The user creates guides for new customers, and DAP uses its no-code technology to display the manuals through a popup window. It also tracks user experience and interaction with the software or website and helps businesses to discover pain points in the work.

How To Choose The Best Digital Adoption Platform?

Thousands of digital adoption platforms are available online, offering different features at different pricing points. Choosing the best platform for your business can be challenging if you don’t have proper knowledge about this software.

Here are the top points to consider before purchasing DAP software:

• On-screen Guidance
• Easy To Integrate
• Easy To Use
• Good Customer Support
• Good Ratings
• Customer Adoption
• Employee Adoption
• Easy To Setup
• Offers Real-Time Customer Feedback
• Real-Time Customer Monitoring
• Good Analytics Feature
• User Segmentation
• In-App Guidance
• Accessible To Access Self-help Materials
• Good Automation Features
• Easy To Implement

FAQS

Conclusion

This was my list of the Best Digital Adoption Platforms In 2023. You can choose any software from the above list according to your business needs. Many big business companies highly review and rate all software listed above companies.

I suggest you go with Pendo or Whatfix if you are looking for the best features and flexibility in the software.

Choosing the best DAP can improve your business workflows and customer experience. So choose the software that best suits your business needs and can benefit you.

I hope you got the information you wanted. So which platform are you planning to use for your business? Let me know in the comments.