Hubspot Service Hub Review 2023 -Best CX Software?

Hubspot crm

Hubspot service hub is undoubtedly one of the best customer experience (CX) software. It has helped thousands of companies and business owners increase customer experience and sales. Hubspot is a trusted software brand that has developed high-quality software to help businesses and companies.

Hubspot software is used by any business of any size, from minor to enterprise. Every business shows trust in Hubspot. It provides quality and excellent customer support for its services.

HubSpot Service Hub Review


Hubspot service hub is one the best customer experience software and has many valuable features that help increase customer interaction with the business. It provides premium features like a customer portal, knowledge base, Omni channel messaging, inbound calling, live chat, chatbot, VoIP calls, and many more features to increase and scale your business higher. Hubspot service hub is said to be best for small businesses.

It lets you monitor customer interactions, sales, leads, and contact information on a single dashboard. It enables you to automate your business and run it smoothly. Due to its cloud-based service, it is speedy, and downtime is equal to zero.

It has won many awards, including the leader mid-market award, leader Europe winter, software reviews gold medal, leading small business winter 2022, and momentum leader winter 2022.

What is HubSpot service hub?

Hubspot service hub is a cloud-based customer experience software that helps increase business efficiency and customer interaction. It helps scale your business to higher levels and allows you to provide quality customer service.

Hubspot service hub helps automate your business by managing your business’s data, contacts, and deals. It lets you track and manage customer interactions and feedback. It provides real-time insights into sales and leads and helps users monitor and resolve customer concerns and issues.

It comes with premium features, massive customizations, and high-quality customer support for its users, which are available 24/7 for your issues. Hubspot service hub integrates with many other Softwares and tools like Zendesk, Surveymonkey, Slack, Gmail, Trello, Zoom, Canva, WordPress, Mailchimp, Salesforce, Asana, Google Meet, Wix, Shopify, Eventbrite, Instagram, Pipedrive, Airtable, Meta and many more.

HubSpot Service Hub Key Features:

HubSpot is known for its high-quality and premium features. Some of the top features are:

1. Customer Portal

This part provides a portal for customer queries and issues. It is a ticket-based portal that helps in resolving customer issues.

2. Knowledge Base

It features all the highly requested questions asked by the customer on a single portal which helps the representatives reduce the number of requests and helps the customers to get their answers as quickly as possible.

3. Messaging with Omni Channel

Helps in fast communication with customers at any time using multiple channels.

4. Inbound Calling

Access the inbound calling feature in HubSpot, receive calls, and solve customer queries as fast as possible.

5. Live Chat

Connect with your customers through a live chat facility, and communicate with customers in real-time.

Other HubSpot Service Hub Features:

  • Activity Dashboard
  • Auto Responders
  • CRM
  • Account Management
  • Calendar Management
  • Appointment Management
  • Chat
  • Client Management
  • Contact Management
  • Client Management
  • Customer Analytics
  • Customizable Reports
  • Inbox Management
  • Feedback Management
  • Real-Time Data
  • Performance Metrics

Pros & Cons


  • Easy to Use
  • User-Friendly Interface
  • Good Customer Support
  • Easy to Communicate with Customers
  • Good Email Management
  • Multiple Integration Support
  • High-Quality Features


  • Ticket System Needs Improvement
  • No Auto Assigning Feature


Hubspot Service Hub provides four monthly plans.

Free PlanStarter PlanProfessional PlanEnterprise Plan
100% FREE
No Card Required
Starting at $45/MonthStarting at $450/MonthStarting at $1200/Month

My Honest Review

HubSpot is perfect if you find the best cx automation or CRM software. I suggest you try HubSpot for your business if you are serious about your customer experience. It is the best CX software available in the market, with a customer review rating of about 4.5. It is best for small businesses and can help improve customer experience and increase sales.


How much does Hubspot service hub cost?

Hubspot service hub has three paid plans $45/Month, $450/Month, and $1200/Month.

Is there any free plan for the HubSpot service hub?

Yes, the service hub provides a free monthly plan for its users.

Is Hubspot a legit software?

Hubspot has provided a lot of software and has gained a good customer base. It includes quality features, is used by many big companies, and is a legit software company.

What is a Hubspot service hub?

It is a CX automation software that companies and businesses use to increase their customer experience and quality support.


So this was the complete review of the HubSpot service hub, including features and pros & cons. If you want the best cx software, go with HubSpot.

I hope you got what you were looking for. Thanks for reading, and don’t forget to comment on what you like about HubSpot.

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